ONIV Pty Ltd

terms and conditions.

ONIV Pty Ltd ACN 699 600 041 ABN 99 699 600 041

Last updated 14 November 2026.

These terms explain how ONIV supplies wine and related services to you. We have written them in plain English and kept them short. They are designed to be fair to you and to us, and they sit alongside (and do not reduce) your rights under the Australian Consumer Law.

1. About these terms

1.1 In these terms, “ONIV”, “we”, “us” and “our” means ONIV Pty Ltd, and “you” means the person or business placing the order.

1.2 These terms apply to every order you place with ONIV, whether through our website, by email, by phone or by accepting a written quote. This includes private, corporate gifting, event, custom-label and trade orders.

1.3 By accepting a quote or placing an order, you agree to these terms.

1.4 If a written quote or agreement issued by ONIV for a particular order says something different, that document applies to that order to the extent of the difference.

1.5 We may update these terms from time to time by publishing a new version on our website. The version in place when you place an order applies to that order. Changes do not apply to orders already placed.

2. Age and responsible supply

2.1 You must be 18 years or over to buy from ONIV. By placing an order you confirm that you are 18 or over and, if the order is a gift or is to be delivered to someone else, that the recipient is also 18 or over.

2.2 We, or our delivery partner, may ask for proof of age. We will not hand over an order to anyone under 18 or to anyone who is, or appears at substantial risk of being, intoxicated.

2.3 We may decline or cancel an order if we reasonably believe supplying it would breach liquor laws, including supply to a minor, supply to someone who intends to pass alcohol on to a minor, or delivery to an area where alcohol is restricted. If we cancel an order for this reason, we will refund what you have paid for the undelivered wine.

3. Orders, prices and availability

3.1 Your order is accepted when we confirm it in writing (an email is enough). Until then, we may decline it.

3.2 We work with small, independent producers and some wines are made in limited quantities. If a wine or vintage you ordered becomes unavailable, we will contact you and offer a comparable alternative or a refund. We will not substitute a different wine or vintage without your agreement.

3.3 Prices are in Australian dollars and include GST and wine equalisation tax unless we state otherwise.

3.4 Delivery, gift boxing, branded inserts, packing and other fulfilment services are priced separately from the wine unless your invoice says otherwise.

3.5 Tasting notes, ageing guidance, reviews and images are provided in good faith to help you choose. Images are for illustration and the finished product may differ slightly in appearance.

4. Payment and ownership

4.1 Payment is due in full before we commence production or dispatch your order, unless we have agreed other terms with you in writing (for example, on a trade account or under a quote).

5. Delivery

5.1 We deliver to addresses where we are lawfully able to supply alcohol. We cannot deliver to some remote or alcohol-restricted areas, or to areas outside our carriers’ networks.

5.2 Delivery times are estimates only. We will let you know if we expect a significant delay.

5.3 All deliveries are made in line with Victorian liquor laws. In particular:

1. (a) an order must be accepted by a person aged 18 or over;
2. (b) for your first order, the delivery will be handed to you (the person who ordered) after your ID has been checked;
3. (c) gift orders will only be handed to the recipient, or another person aged 18 or over at the delivery address, after their ID has been checked;
4. (d) same-day deliveries will not be left unattended; and
5. (e) for repeat orders, you may tell us where to leave the delivery if no one is home. If you do, the wine is at your risk once it is left as instructed.

5.4 Risk in the wine passes to you on delivery (or on collection, if you collect it).

5.5 If a delivery cannot be completed because the address is incorrect, no eligible person is available to accept it, or ID cannot be produced, we may charge you the reasonable cost of return or redelivery.

5.6 Wine is sensitive to heat. During extreme weather we may hold your order back for a short time to protect the wine, and we will let you know if we do.

5.7 Please check your delivery when it arrives. If any bottles are broken or missing, or you have received the wrong wine, please let us know within 48 hours of delivery and send photos of the carton, the shipping label and any damage. This helps us claim from the carrier and fix things quickly. It does not limit your rights under the Australian Consumer Law.

6. Faulty wine (including corked wine)

6.1 We take care in selecting, storing and dispatching our wine. Occasionally a bottle may have a genuine fault that is present when it leaves us, such as cork taint (TCA, commonly called “corked”), premature oxidation or a failed closure.

6.2 If you believe a wine is faulty, please contact us as soon as reasonably possible, ideally within 48 hours of opening the bottle. Tell us your order number, the wine and vintage, and what you have noticed.

6.3 Please reseal the bottle and keep it, with at least three-quarters of the wine and the original cork or screwcap, until we have responded. We (or the producer) may need to inspect or taste the wine to assess it.

6.4 If we confirm that the wine had a fault when it was delivered, we will provide a remedy in line with your rights under the Australian Consumer Law. This will usually be a replacement bottle (or a comparable wine if the original is no longer available) or a refund.

6.5 A replacement or refund is not guaranteed where the problem was not present when the wine was delivered, and instead arose afterwards. For example, where the wine:

1. (a) has been damaged by how it was stored or handled after delivery, such as exposure to heat, direct sunlight, large temperature swings or freezing, or cork-sealed bottles being stored upright for long periods;
2. (b) has been kept well beyond the drinking window we indicated for it; or
3. (c) was opened and left for an extended period before the issue was noticed.

6.6 The following are natural characteristics of wine and are not faults on their own: sediment, tartrate crystals, small pieces of cork in the wine, and normal variation between bottles. A preference about the style, flavour or character of a wine is also not a fault.

6.7 Older vintages naturally show some variation in fill level, cork condition and label condition. Where practical, we will describe the known condition of older wine before you buy it.

6.8 We do not accept returns of wine for change of mind, including wine ordered in error.

7. Custom labels and bespoke orders

7.1 Custom-label, personalised, commemorative and private-label wines are made to order for you.

7.2 We will send you a proof of each label to approve before printing. Please check it carefully, including names, dates, spelling, logos and colours. Once you approve a proof, we will print it as approved. We are not responsible for errors in content you have approved, but we remain responsible for the accuracy of the mandatory labelling information we add.

7.3 Once you have approved a proof and printing has started, the order cannot be changed or cancelled. If you cancel a bespoke order before that point, you will only need to pay the reasonable costs we have already incurred and cannot recover, such as design work, printing and any wine purchased specifically for your order.

7.4 Because custom-labelled wine cannot be resold by us, it cannot be returned for change of mind. Faulty wine is dealt with under clause 6.

7.5 We may decline to include content on a label that we reasonably believe infringes someone else’s rights, is offensive or misleading, or does not comply with labelling laws or responsible alcohol marketing standards (for example, content that appeals to minors or makes health claims).

8. Designs and intellectual property

8.1 All designs, artwork, label layouts, concepts, names, illustrations, mock-ups, text and other materials created by or for ONIV (ONIV Designs) are owned by ONIV, together with all intellectual property rights in them. This includes ONIV Designs created specifically for your order, and applies whether or not a design fee is charged. Nothing in these terms transfers ownership of an ONIV Design to you.

8.2 You may enjoy, serve, gift and share images of the wine supplied to you bearing ONIV Designs (for example, at your event or on social media). You must not copy, reproduce, adapt or use an ONIV Design, or anything substantially similar, on any other product, or have wine produced or labelled with it by anyone else, without our written consent.

8.3 Any logos, crests, trade marks, photographs, text or other materials you give us (Your Materials) remain yours. You give ONIV a non-exclusive licence to use Your Materials to design, produce, label and supply your order.

8.4 You confirm that you own Your Materials or have permission to provide them to us for this purpose. You are responsible for any claim by a third party that our use of Your Materials, as provided by you, infringes their rights.

8.5 Where an ONIV Design incorporates Your Materials, we will not use Your Materials for anyone else, and we will not supply wine bearing that personalised design to anyone else without your consent.

8.6 We will not use your name, logo or a design made for you to promote ONIV without your consent.

8.7 The ONIV name, logo, website content and branding belong to ONIV.

9. Confidential information

9.1 Information we share with you about our producers, sourcing arrangements and trade pricing is provided in confidence for the purpose of your dealings with ONIV. Please keep it confidential and do not use it for any other purpose. This does not apply to information that is already public.

10. Business, trade and international orders

10.1 These terms also apply to businesses, including corporate gifting and event clients. Depending on the circumstances, the consumer guarantees under the Australian Consumer Law may still apply to a business purchase.

10.2 If you buy wine for resale, or are otherwise not a “consumer” under the Australian Consumer Law, then to the extent permitted by law our liability for faulty or non-conforming wine is limited to replacing the wine or refunding its price, at our option.

10.3 International orders are supplied under a separate written agreement that sets out the delivery terms (including when ownership and risk pass). Unless the agreement says otherwise, the buyer is responsible for import permits, duties, taxes and compliance with the laws of the destination country.

11. Your rights under the Australian Consumer Law

11.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

11.2 Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded, restricted or modified.

12. Limits on our liability

12.1 Subject to clause 11 and to the extent permitted by law, ONIV is not liable for any indirect or consequential loss, or for any loss of profit, revenue or opportunity, arising in connection with an order.

12.2 We are not responsible for delays or failures caused by events outside our reasonable control, such as extreme weather, carrier disruption or a producer being unable to supply. If this happens, we will let you know and, if we cannot fulfil your order within a reasonable time, refund you for any undelivered wine.

13. Privacy

13.1 We collect personal information such as your name, contact details, delivery details and confirmation of age so we can process and deliver your order, meet our obligations under liquor laws and communicate with you.

13.2 We will only send you marketing if you have agreed to receive it, and you can unsubscribe at any time.

14. General

14.1 If you have a concern or complaint, please contact us first so we can try to resolve it directly.

14.2 If any part of these terms is found to be unenforceable, the rest of the terms continue to apply.

14.3 These terms are governed by the laws of Victoria, Australia.

15. Contact us

ONIV Pty Ltd

Email: alex@oniv.com.au

Phone: 0475 799 070

Website: oniv.com.au